Open to opportunities

Drew Stidwell

@drewstidwell

Message

I’m an administrative and operations professional who ensures seamless events, shipping, and customer experiences.

United States

Message

What I'm looking for

I’m looking for a role where I can run day-to-day operations and guest support, coordinate meetings and events, and use tools like Excel/Smartsheet and SAP Concur to keep shipments, records, and communication consistently accurate.

I bring 9+ years of customer service and operational experience, maintaining over 4.8K shipments, tracking $4M in expenses and 18.4K+ deliverables, and directing over 700 phone calls. I’m known for keeping details organized, communications clear, and processes running smoothly under real-world pressure.

As a Front Desk Coordinator, I provide exceptional service—greeting and directing 40,000+ visitors and handling 700+ phone calls. I maintain 500+ records and 4.8K+ shipments, verifying accuracy for $110K+ in expenses and vendor payments, while also conducting site walkthroughs and preparing conference spaces for 300+ events.

I support hybrid events with AV setup and readiness for 6,500 virtual viewers, and I keep leadership informed through recordkeeping and timesheet reports across 40+ weeks. I also manage scheduling for directors, receiving guests on their behalf and coordinating 150+ meetings.

Previously, I strengthened event and project execution at the National Football League (NFL Media), orchestrating 60+ meetings and events with 1K+ attendees and arranging complex travel and lodging for 126 speakers. I’ve also produced digital content—publishing 250+ real-time posts and supporting 45 live broadcasts on YouTube—bringing a consistent, on-brand storytelling mindset to every deliverable.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Coordinator

Current

Islamic Center of Southern California

Jun 2025 - Present (9 months)

Provided customer service for 40,000+ visitors and handled 700+ phone calls while managing 4.8K+ shipments and verifying $110K+ in expenses and vendor payments. Coordinated event readiness for 300+ events, supported hybrid AV for 6,500 virtual viewers, and scheduled 150+ meetings for 6 directors.

Customer Service Event Planning A V Support Shipment Tracking Scheduling

Current

Operations & Facilities Staff

Current

Screening Services Group

Feb 2025 - Present (1 year 1 month)

Completed 100+ cleaning and stocking requests and supported setup/breakdown for 20+ events serving 1,400+ attendees. Coordinated deliveries for 40+ supply and snack orders across office, common areas, and offsite storage units.

Facilities Operations Event Setup & Teardown Logistics Coordination Kitchen & Restroom Maintenance Customer Service

Producer - Social Factor

Social Factor

Jul 2025 - Jan 2026 (6 months)

Managed client operating procedures and updated spreadsheets/shared drives covering 500 deliveries. Produced 250+ real-time posts generating 87.8K+ interactions and supported 45 live YouTube broadcasts reaching 25M+ viewers while maintaining brand voice.

Content Publishing Spreadsheet Management Google Sheets Google Drive

Production Assistant

PlayersTV

Sep 2025 - Oct 2025 (1 month)

Supported 8 productions generating 33K+ views by coordinating catering, maintaining sites, and processing invoices. Ensured production readiness through day-to-day operational support.

Production Support Invoice Processing Coordination Scheduling Documentation

Department Assistant

National Football League

Jul 2022 - Sep 2024 (2 years 2 months)

Orchestrated 60+ meetings and events for 1K+ attendees, including 300+ visitors and walkthroughs across a 450,000 sq. ft. corporate complex. Managed complex travel for 126 speakers and tracked $4M in expenses and 18.4K+ deliverables across 300+ events.

Meeting Coordination Event Planning Shipment Tracking FedEx Ship Manager Document Control

Study Abroad Intern

Georgia State University

Apr 2022 - May 2022 (1 month)

Organized 20 travelers’ international travel and flight documentation in spreadsheets, coordinating complex trip details for 85K+ miles of travel planning.

Travel Documentation International Logistics Spreadsheet Management Administrative Support

Business Affairs Intern

NFL Films

Sep 2021 - Feb 2022 (5 months)

Performed data entry for 850 competitors and maintained Excel spreadsheets supporting business affairs needs. Coordinated 500+ miles of staff transportation logistics and managed correspondence tied to 50+ production contracts for the VP of Biz Aﬀairs.

Data Entry Data Management Transportation & Logistics Spreadsheets Stakeholder Correspondence Administrative Support

Outreach Representative

The Princeton Review

Nov 2020 - Feb 2022 (1 year 3 months)

Supported $120K in new business pricing by serving as a liaison between 50 new clients and internal specialists. Helped drive onboarding and communication to support new client engagements.

Customer Service Business Development Support Liaison Between Clients Relationship Management Administrative Coordination

Broking Intern

Willis Towers Watson

Jun 2021 - Aug 2021 (2 months)

Supported data migration using Excel VLOOKUP and pivot tables to assist brokers. Authored white papers summarizing audit results and business plan reviews for 30+ clients.

Pivot Tables Data Migration Audit Reporting

Member Experience Associate

Various Leisure and Hospitality Companies

May 2016 - Jul 2019 (3 years 2 months)

Greeted high-volume public guests and reported facilities cleanliness and readiness issues to support a smooth guest experience. Managed front-line service needs through quick issue identification and escalation.

Customer Service Guest Relations Multitasking