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Drew Shorter

@drewshorter

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I coordinate healthcare technology initiatives that improve onboarding and member experiences.

United States

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What I'm looking for

I’m looking to move into a product management role where I can apply coordination, documentation, and stakeholder management strengths to improve operational excellence and member experience.

At HealthStream, I drive healthcare technology initiatives across sales, implementation, and customer success. In 2025, I generated $2.8M in new order value, reaching 200% of quota and earning Salesperson of the Year and President’s Club recognition.

I coordinate concurrent client workstreams, aligning deliverables, timelines, handoffs, and risks to support onboarding and go-live commitments. I also maintain Salesforce reporting and conduct strategic customer check-ins that clarify priorities, decisions, and next steps.

Previously at ServiceSource, I coordinated onboarding for 55 accounts and exceeded targets by 136% through structured planning and timeline management. I supported technical onboarding, customer education, documentation, issue resolution, and more consistent delivery.

I’m eager to bring my coordination, documentation, stakeholder management, and customer experience focus into product management work centered on operational excellence and member experience.

Experience

Work history, roles, and key accomplishments

Current

Account Executive

Current

HealthStream

Jun 2024 - Present (2 years 4 months)

Drove $2.8M in new order value in 2025 (200% of quota) and named Salesperson of the Year and President's Club. Coordinated concurrent client initiatives across sales, implementation, and customer success to meet onboarding and go-live commitments.

Salesforce CRM Forecasting Pipeline Management Risk Management Stakeholder Management Customer Success Strategic Planning

Outbound Business Development Representative

HealthStream

Jun 2022 - Jun 2024 (2 years)

Exceeded quota and earned 100% Club (2023) by qualifying opportunities and building a strong pipeline of healthcare prospects. Partnered with marketing on targeted campaigns and managed prospect follow-up and internal handoffs.

Salesforce CRM Lead Generation Pipeline Management Marketing Campaigns Communication Skills Handoff Coordination

Associate Technical Sales Specialist

ServiceSource

Apr 2022 - Jun 2022 (2 months)

Supported technical onboarding by coordinating customer education, documentation, and internal resources. Resolved product issues and clarified technical questions with clients to improve adoption and satisfaction.

Technical Support Customer Education Documentation Issue Resolution Client Relations

Senior Customer Success Specialist

ServiceSource

May 2021 - Apr 2022 (11 months)

Coordinated onboarding for 55 accounts, exceeding targets by 136% through structured planning and timeline management. Served as primary coordinator for deliverables, issue resolution, and status updates.

Customer Success Onboarding Project Coordination Issue Resolution Documentation Stakeholder Management

Leasing & Marketing Coordinator

Kenect Nashville

Nov 2020 - May 2021 (6 months)

Planned outreach timelines and coordinated creative teams for marketing and leasing campaigns. Maintained project calendars and supported operational reporting on occupancy and campaign effectiveness.

Marketing Leasing Project Coordination Reporting Campaign Management