Drew Schneider

Led end-to-end transformation of platelet and fixed-site operational strategy across all centres, overseeing $2–3M in annual spend and 60+ employees. Improved split rates from 2.00 to 2.15 via real-time dashboards and unified CRM/scheduling views, boosting appointment bookings by 33% in the first week.

Reengineered the contact center by redesigning processes and leveraging automation to reduce headcount while maintaining call quality and service levels. Integrated CRM/BECS and automated 50% of outbound communications, improving recruitment efficiency and driving a 10.7% increase in annual red cell collections.

Directed national operations and platelet collection strategy, overseeing three FDA-licensed donor centres and a multidisciplinary team of 80. Scaled revenue to $10M and secured $16M in new contracts while achieving a 2.28 pathogen-reduced split rate and reducing waste by 30%.

Joined as the second employee and built business systems and IT infrastructure from concept to full scale operations. Implemented BECS, Salesforce Health Cloud, and an enterprise QMS, then integrated reporting using Power BI and Salesforce to deliver real-time analytics and improved operational visibility.

Led operational projects and process standardization across 47 U.S. centres, optimizing labour models across 250 sites with budgets up to $6.5M. Standardized labour models and scheduling tools impacting 10,000 employees and transitioned 40 centres to appointment-based scheduling, improving processing times and donor experience.

Served as de facto Chief of Staff to the Midwest Division General Manager, supporting business analysis and site visits to identify performance gaps. Co-created methodology to transition walk-in centres to appointment scheduling (up to 20% faster processing) and launched a centralized call center that reduced missed/unanswered calls by 95%.

Overhauled daily operations for a donor centre and rebuilt engagement for a 50-person team while managing operational budget and improving compliance and efficiency. Improved donor frequency by 14% with a Donor VIP Club program and increased collections by 10% using in-house text messaging capabilities.

Improved operational discipline and revitalized a mature donor centre’s culture, increasing plasma collections by 40%. Maintained high standards through regulatory inspections with no significant findings and developed a local brand strategy later adopted division-wide.

Served as a Safe Families for Children family coach, supporting families through guidance and coaching as part of the program’s mission.

Provided AV support and helped lead community group activities as part of Crossings Community Church’s family outreach efforts.

Completed the Chief Technology Officer Program at the Wharton School in Philadelphia, PA.

Grade: GPA: 3.0

Activities and societies: Relevant coursework included studio art training and historical design analysis, advanced color theory and spatial composition, creative problem-solving and conceptual ideation, and public speaking with collaborative project management.

Earned an Associate of Arts with a major in Fine Arts from Faith Baptist Bible College (2004–2006).