Drew-Ashley Perez

Executed integrated in-store marketing campaigns, driving consumer engagement and enhancing brand visibility across diverse retail formats. Acted as the communication bridge between clients and retailers, translating brand strategies into actionable, store-level merchandising plans. Developed and maintained strong relationships with key retail stakeholders, effectively influencing promotional buy-

Managed and coordinated all aspects of podcast production, from concept development to final publication. Managed podcast distribution platforms (e.g., Apple Podcasts, Spotify, Google Podcasts), ensuring timely and accurate uploads. Coordinated marketing efforts, including social media promotion, and cross-promotion with other podcasts.

Created training guides and assisted in the onboarding process of new employees. Maintained office values to optimize the customer experience. Utilized CRM software, Yardi, to supervise and evaluate customer interactions, ensuring effective and personalized customer service.

Took initiative by creating e-mail marketing examples to satisfy loyal customer base and market new products through engagement. Built and maintained customer relationships by providing personalized shopping experience, resulting in positive feedback and increased customer satisfaction. Handled cash and used POS systems in a fast-paced environment.

Effectively managed high-volume scheduling for appointments across numerous time zones. Consistently achieved weekly and monthly appointment setting targets. Utilized CRM tools like XenCall, Airtable, Salesforce and BambooHR for efficient tracking, follow-ups, and recording, increasing client engagement and retention.

Managed a daily average of 100+ calls, maintaining a high level of service and minimizing wait times. Used strong verbal and written communication skills for interacting with customers and colleagues over the phone. Handled general office procedures and bookkeeping.

Examined concepts, products, and goods in local and national markets, while analyzing current market trends. Developed comprehensive marketing plans and communication strategies to align with organizational goals. Created a variety of communication strategies to meet business objectives.

Gained an overview of foundational business concepts, including marketing, accounting, and English. Developed the ability to examine marketing concepts and systems. Acquired knowledge to apply certain applications like Excel.