At Aura Vintage Studio, I replied to customer inquiries through Instagram Direct Messages and WhatsApp, helping shoppers with pricing, availability, sizes, and product details.
I checked order statuses and shared delivery updates, and handled minor complaints and exchange requests with a polite tone.
Previously, I managed daily emails and Instagram DMs for Moroccan Instagram Thrift Store. I also assisted with order confirmations, delivery coordination, and tracking availability for one-of-a-kind vintage items.
