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oumaima aidi

@oumaimaaidi

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Social media manager and graphic designer who planned content and created promotional materials for local businesses.

Morocco

Message

From 2022 to 2023, I managed social media content planning and scheduling for local businesses, keeping posts organized and aligned with their needs. I also reviewed audience engagement to inform future posts.

I designed promotional posts, menus, and banners using Canva and other accessible design tools, and responded to comments and direct messages. In a short-term remote support and data entry project, I followed supplied scripts, responded to tickets, and entered issue details into predefined fields.

Experience

Work history, roles, and key accomplishments

Remote Support & Data Entry Project

Freelance Project

Apr 2024 - May 2024 (1 month)

Responded to support tickets by following scripts and guidelines, and recorded issues into system fields with accuracy. Followed established workflows to complete tasks consistently.

Ticket Support Data Entry Script Following Quality Assurance Workflow Management

Freelance Social Media Manager & Graphic Designer

Independent Freelancer

Jan 2022 - Dec 2023 (1 year 11 months)

Managed social media content planning and scheduling for local businesses, and designed promotional materials using Canva. Reviewed engagement to inform future posts and responded to comments and messages professionally.

Social Media Management Content Planning Canva Graphic Design Audience Engagement Customer Interaction

Customer Service Assistant

Clothing Retail Store

Feb 2019 - Mar 2020 (1 year 1 month)

Assisted customers face-to-face with clothing, product questions, and purchase decisions. Helped with returns and general requests, providing a welcoming in-store experience.

Customer Service Face To Face Support Complaint Handling Returns Management Communication Skills