DOROTHY XEFU

Manage customer accounts and identify opportunities for equipment, spare parts, maintenance, and service sales. Successfully reactivated dormant customers, including Labianca Company Ltd, and consistently generate sales opportunities beyond routine after-sales responsibilities.

Managed B2B sales, customer acquisition, account development, and business growth across assigned markets. Consistently exceeded assigned sales targets, achieving 98% of a USD 492,000 target by August 2024 and exceeding the full-year target by December.

Processed customer transactions while maintaining high standards of accuracy and customer service. Marketed and sold network devices and related products, and identified customer needs to recommend suitable products and services.

Processed monthly salaries, forex transactions, and ACH interbank transactions. Maintained good customer relationships and attended to customer enquiries while adhering to bank security, audit, and due diligence procedures.

Performed administrative and records management duties. Assisted with stock administration and office support activities.

Assisted with stock issues and receipts, stock control and management, and entered stock movements in the inventory record book.

Processed vouchers and updated store ledger entries. Assisted in the quarterly review of procurement plans and recorded stock receipts and issues in inventory records.

Master of Science in Procurement Management from the University of Professional Studies, Accra, completed in August 2024.

Grade: Second Class Honours

Bachelor of Commerce in Marketing from the University of Cape Coast, completed in March 2021 with Second Class Honours.

Grade: Second Class Honours

HND in Purchasing and Supply from Ho Polytechnic, completed in July 2015 with Second Class Honours.

WASSCE (Business) from Tanyigbe Senior High School, completed in July 2008.