At TheJointChiropractic, I oversee day-to-day operations for 10 Atlanta-area clinics, supporting consistent workflows, patient satisfaction, and business performance. I also support a team of approximately 55 employees through hiring, training, scheduling, and performance feedback.
I manage recruiting and onboarding, review timecards, and track performance metrics such as conversion rates, revenue, patient retention, and online reviews. I share trends and action plans with ownership and handle escalated patient concerns.
At Chick-fil-A, I served as Assistant Operations Director / Director of Training and Shift Manager / Trainer. I developed training materials and paths, organized new-hire orientation, and created a mentorship program to support employee growth and leadership development.
