DWDoreen Wabomba
@doreenwabomba
Sales and customer support specialist with a focus on healthcare.
KenyaWhat I'm looking for
I am a highly enthusiastic and energetic professional with a strong background in sales and customer support within the healthcare sector. My experience spans various roles, including Sales and Customer Support Specialist at Sinocare Inc, where I have successfully developed marketing plans and fostered client relationships. I thrive in fast-paced environments and am committed to achieving results without failure.
Throughout my career, I have demonstrated my ability to manage sales funnels, coordinate customer installations, and provide exceptional after-sales support. My previous roles at Ilara Healthcare and Dolopharma Healthcare have equipped me with the skills to meet sales targets, maintain customer relationships, and ensure compliance with documented processes. I believe in the importance of teamwork and collaboration, and I am dedicated to continuous improvement and professional integrity.
Experience
Work history, roles, and key accomplishments
Sales and Customer Support Specialist
Sinocare Inc
Mar 2022 - Present (3 years 2 months)
Responsible for marketing promotion, agent development, and after-sales support. Conducted product training, developed business clients, and collected market information. Provided customer support through various channels and resolved after-sales issues.
Facility Growth and Development Specialist
Ilara Healthcare Limited
Jan 2021 - Mar 2022 (1 year 2 months)
Achieved sales targets, managed client relationships, and coordinated customer installations. Ensured compliance with sales processes and drove after-sales implementation while collaborating on training programs.
Medical Representative
Dolopharma Healthcare Limited
Sep 2016 - Oct 2018 (2 years 1 month)
Built company image, generated sales, and provided market feedback. Engaged with healthcare professionals, managed stock levels, and organized medical education events.
Orthopaedic Technician
Hope and Faith Centre for the Disabled
Feb 2014 - Sep 2016 (2 years 7 months)
Assessed children's health progress, prescribed orthopaedic appliances, and assisted with therapy. Managed documentation and followed up on children's progress.
Intern
Association for the Physically Disabled of Kenya
Apr 2013 - Apr 2013 (0 months)
Fabricated prosthetics and orthotics, managed orthopedic conditions, and took patient histories. Planned appropriate treatments for patients.
Intern
Nairobi Family Support Services
Apr 2013 - Apr 2013 (0 months)
Engaged in community mobilization, handled minor illnesses, and created awareness on hygiene. Educated the community on healthcare and followed up on patients.
Intern
AIC Cure International Children Hospital
Jan 2013 - Apr 2013 (3 months)
Fabricated orthoses and prosthetics, managed club foot conditions, and participated in mobile clinics. Examined patients and arranged management plans.
Intern
Kenyatta National Hospital
Jan 2013 - Apr 2013 (3 months)
Fabricated prosthetics and orthotics for patients, managed orthopedic conditions, and attended ward rounds.
Education
Degrees, certifications, and relevant coursework
Kenya Medical Training College
Diploma, Orthopaedic Technology
2010 - 2013
Grade: Pass
Studied Orthopaedic Technology, focusing on the principles and practices of orthopaedic care and rehabilitation.
Tigoi Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2004 - 2007
Grade: C+
Completed the Kenya Certificate of Secondary Education (KCSE) with a mean grade of C+.
Kanduyi Deb Primary School
Kenya Certificate of Primary Education, Primary Education
1996 - 2003
Achieved the Kenya Certificate of Primary Education (KCPE), laying the foundation for further education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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