At Wellstar Medical Group, I lead operations for multi-provider ambulatory practices serving approximately 36,000 patients annually. Through workflow redesign and data-driven process improvement, I improved provider access by 25% and reduced scheduling delays by 7 days.
Previously, I directed operations across multiple specialties at UMass Memorial Medical Group and led more than 60 clinical and administrative employees. I managed departmental budgets exceeding $5 million and used operational analytics to improve efficiency by 20%.
At UMass Memorial Medical Group, I also developed patient experience initiatives that increased patient satisfaction scores by 15%. I partnered with physicians, advanced practice providers, and executive leadership to improve provider support and patient access.
As a Health Services Administrator with the United States Air Force – Air National Guard, I directed military healthcare practice operations, led more than 20 personnel, and managed a $2 million operating budget. I supported regulatory compliance and continuous quality improvement across multiple services.
