Open to opportunities

Doreen Kemunto

@doreenkemunto

Message

Dynamic professional skilled in customer service and online teaching.

Kenya

Message

What I'm looking for

I am looking for a role that fosters creativity and collaboration, with opportunities for growth and development.

I am a dynamic and results-driven professional with extensive experience in customer service, online teaching, and virtual assistance. My expertise lies in leveraging innovative technologies and data-driven strategies to optimize processes and deliver exceptional results. I am certified in Virtual Assistance and Artificial Intelligence Career Essentials, and I have a proven ability to manage diverse tasks while exceeding expectations.

Throughout my career, I have demonstrated a commitment to fostering growth and achieving organizational objectives through creativity, collaboration, and a relentless drive for excellence. As an Online English Teacher, I have designed and delivered personalized lessons that enhance students' language proficiency and confidence. My experience as an Executive Agent involved researching and analyzing products to provide accurate insights, while my roles in customer care have honed my skills in resolving inquiries and improving customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Online English Teacher

Current

Freelancer

Jan 2023 - Present (2 years 5 months)

Designed and delivered personalized English lessons, enhancing students' language proficiency and confidence. Built strong client relationships by maintaining clear communication and providing regular feedback.

Client Relationship Management Lesson Scheduling Content Creation

Executive Agent

Sama Source Center Ltd

Aug 2015 - Jun 2023 (7 years 10 months)

Researched and analyzed products, services, and content across multiple online platforms to deliver accurate insights. Maintained high-quality standards by verifying, correcting, and classifying data efficiently.

Research Data Analysis Content Creation Quality Assurance Project Management

Customer Care and Sales Representative

Techno Brain BPO (ITES) Limited

Jan 2014 - Aug 2015 (1 year 7 months)

Enhanced product development processes through innovative research methodologies and strategic planning. Streamlined R&D operations, reducing project completion time and improving outcomes.

Product Development Data Collection Process Improvement Customer Support

Call Center Agent

Kencall Centre, Sameer Industrial Park

Jan 2013 - Jan 2014 (1 year)

Handled high call volumes effectively, ensuring quick and accurate resolution of customer concerns. Improved customer satisfaction ratings by addressing inquiries and complaints with professionalism.

Customer Satisfaction Product Knowledge CRM Tools Customer Service

Education

Degrees, certifications, and relevant coursework

Kenya Institute of Management (KIM)

Certificate, Project Management

Currently pursuing a certificate in Project Management at the Kenya Institute of Management.

ALX Africa

Certification, Virtual Assistant

Developed skills in administrative management, including time management, communication and digital organization. Gained proficiency in productivity tools such as Trello, Asana and Microsoft Office Suite.

ALX Africa

Certification, Artificial Intelligence Career Essentials

Acquired foundational knowledge in artificial intelligence applications relevant to business processes. Completed hands-on projects to understand the integration of AI in operational efficiencies.