DKDoreen Kemunto
@doreenkemunto
Dynamic professional skilled in customer service and online teaching.
KenyaWhat I'm looking for
I am a dynamic and results-driven professional with extensive experience in customer service, online teaching, and virtual assistance. My expertise lies in leveraging innovative technologies and data-driven strategies to optimize processes and deliver exceptional results. I am certified in Virtual Assistance and Artificial Intelligence Career Essentials, and I have a proven ability to manage diverse tasks while exceeding expectations.
Throughout my career, I have demonstrated a commitment to fostering growth and achieving organizational objectives through creativity, collaboration, and a relentless drive for excellence. As an Online English Teacher, I have designed and delivered personalized lessons that enhance students' language proficiency and confidence. My experience as an Executive Agent involved researching and analyzing products to provide accurate insights, while my roles in customer care have honed my skills in resolving inquiries and improving customer satisfaction.
Experience
Work history, roles, and key accomplishments
Online English Teacher
Freelancer
Jan 2023 - Present (2 years 5 months)
Designed and delivered personalized English lessons, enhancing students' language proficiency and confidence. Built strong client relationships by maintaining clear communication and providing regular feedback.
Executive Agent
Sama Source Center Ltd
Aug 2015 - Jun 2023 (7 years 10 months)
Researched and analyzed products, services, and content across multiple online platforms to deliver accurate insights. Maintained high-quality standards by verifying, correcting, and classifying data efficiently.
Customer Care and Sales Representative
Techno Brain BPO (ITES) Limited
Jan 2014 - Aug 2015 (1 year 7 months)
Enhanced product development processes through innovative research methodologies and strategic planning. Streamlined R&D operations, reducing project completion time and improving outcomes.
Call Center Agent
Kencall Centre, Sameer Industrial Park
Jan 2013 - Jan 2014 (1 year)
Handled high call volumes effectively, ensuring quick and accurate resolution of customer concerns. Improved customer satisfaction ratings by addressing inquiries and complaints with professionalism.
Education
Degrees, certifications, and relevant coursework
Kenya Institute of Management (KIM)
Certificate, Project Management
Currently pursuing a certificate in Project Management at the Kenya Institute of Management.
ALX Africa
Certification, Virtual Assistant
Developed skills in administrative management, including time management, communication and digital organization. Gained proficiency in productivity tools such as Trello, Asana and Microsoft Office Suite.
ALX Africa
Certification, Artificial Intelligence Career Essentials
Acquired foundational knowledge in artificial intelligence applications relevant to business processes. Completed hands-on projects to understand the integration of AI in operational efficiencies.
Sr. Mary Stephen Nkoitoi Secondary School
Kenya Certificate of Secondary Education, General Studies
Completed secondary education and obtained the Kenya Certificate of Secondary Education.
Availability
Location
KenyaAuthorized to work in
Job categories
Interested in hiring Doreen?
You can contact Doreen and 90k+ other talented remote workers on Himalayas.
Message DoreenFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
