I've supported Square POS merchants across the United States and Canada through French messaging support at IntouchCX, resolving payment, transfer, invoice, account, and card-reader issues.
Previously at TELUS International, I assisted French-speaking Koodo customers with payments, account questions, technical issues, and product offers. I focus on explaining solutions clearly and keeping every interaction customer-centered.
My background also includes customer and technical support for HECS/Citibank, covering mortgage payments, retail banking questions, bank statements, and online technical issues.
I'm comfortable supporting customers in Spanish, English, and French, with experience in payment processing, POS troubleshooting, account support, case escalation, chat support, and hospitality reception.
