Donnella User
@donnellauser
Customer support specialist resolving high-volume account and documentation discrepancies remotely.
United StatesWhat I'm looking for
In remote roles at TELUS International, I managed high-volume account reviews and platform safety workflows while following strict corporate compliance guidelines and service policies. I ran rigorous data and account accuracy testing to identify risks, flag violations, and help protect platform integrity.
Before that, I supported clients through account testing and documentation discrepancy resolution for 100+ entities at Dixon Hughes Goodman LLP, keeping compliance records organized and meeting team calendar deadlines. More recently, I’ve assisted clients through tax preparation and filing at JDA TSG by answering targeted questions and researching document discrepancies to ensure file compliance.
Experience
Work history, roles, and key accomplishments
Tax Professional - Seasonal
JDA TSG
Jan 2026 - Apr 2026 (3 months)
Provided exceptional customer service by assisting clients throughout the tax preparation and filing process. Handled incoming client inquiries and answered targeted tax-related questions with clear explanations.
Trust & Safety & Compliance Analyst
TELUS International
Oct 2023 - Sep 2025 (1 year 11 months)
Worked independently in a remote environment to manage high-volume account reviews and platform safety workflows. Maintained an exceptional 97%–99% Quality Assurance score by meticulously evaluating user reports and case profiles.
Auditor
Dixon Hughes Goodman LLP
Jan 2021 - Mar 2023 (2 years 2 months)
Handled account testing and resolved documentation discrepancies for 100+ entities in a high-volume team environment. Formulated concise file summaries and escalated customer account variances to senior management.
Education
Degrees, certifications, and relevant coursework
Fayetteville State University
Bachelor of Science, Accounting
Bachelor of Science in Accounting from Fayetteville State University, completed in January 2022.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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