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Donna Sta Maria

@donnastamaria

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I build automation systems and SaaS products that streamline global learning operations and document workflows.

Malaysia

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What I'm looking for

I'm looking to build automation, SaaS products, and data-driven operational systems where I can improve workflows, protect user data, and deliver measurable outcomes.

At the British Council, I lead remote teaching operations for a global public-course portfolio, automating scheduling workflows that reduced class setup time by 70% and eliminated manual errors.

I built an Excel VBA resource-allocation engine matching more than 300 educators to class slots, plus monitoring and class-swap tools that use booking data to improve fill rates. My work also spans LMS administration, compliance reporting, system migrations, Salesforce support, payment auditing, and outage communications.

Through KindCraft Digital, I architect and deploy commercial SaaS products including ATS ResumeSprint and KindCraft Digital. I build responsive Next.js applications with Supabase and AI integrations, alongside privacy-conscious data-erasure workflows and automated payment infrastructure.

Experience

Work history, roles, and key accomplishments

Current

Remote Teaching Operations Manager

Current

British Council

Apr 2025 - Present (1 year 5 months)

Orchestrated scheduling logistics for the global public course portfolio, automating workflows to reduce class setup time by 70% and eliminate manual errors. Architected an automated resource allocation engine using Excel VBA to match over 300 educators to class slots.

Excel VBA Automation Resource Allocation Learning Needs Analysis (LNA)Data Analysis Workflow Optimization KPI Management

Sales & Customer Service Executive

British Council

Jan 2024 - Apr 2025 (1 year 3 months)

Managed high-velocity inbound ticket queues via Salesforce CRM under strict response-time SLAs. Resolved complex technical and operational escalations, including payment dispute auditing and automated refund auditing.

Salesforce Customer Service Escalation Management Payment Disputes Refund Processing Communication Skills

Teaching Operations Coordinator

British Council

Apr 2022 - Jan 2024 (1 year 9 months)

Administered the enterprise Learning Management System (LMS), overseeing backend user permissions and automated course configurations. Produced monthly compliance data reports and audited digital training records.

LMS administration Compliance Auditing Data Reporting User Management System Upgrades

Operations & Administration Executive

British Council

Mar 2012 - Apr 2022 (10 years 1 month)

Executed data migration and user adoption workflows during enterprise-wide transitions to new digital learning management platforms. Produced operational budget reconciliation reports via SharePoint and advanced Excel models.

Data Migration User Adoption SharePoint Excel Budget Reconciliation

Product Architect & Developer

KindCraft Digital

Architected, built, and deployed a portfolio of live, commercial SaaS platforms from 0-to-1, focusing on automated document intelligence and operational utility. Developed responsive web applications using Next.js, Figma, and Supabase, integrating OpenAI/Google Gemini APIs.