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Maychellin Marcel

@maychellinmarcel

Project operations specialist at LifeChamp who delivered 70+ programmes and automated registration and reporting workflows.

Malaysia

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At LifeChamp Sdn Bhd, I delivered 70+ nationwide investment education programmes with Bursa Malaysia and 35+ university and institutional partners. I created Google Sheets and Apps Script workflows for registration, eligibility checks, participant tracking, certificates, dashboards, and reporting.

At PEOPLElogy Group Sdn Bhd, I developed a data-informed content strategy that increased Facebook and Instagram engagement, and generated US$19,000 in event ticket sales through follow-ups. Earlier, I contributed to growth initiatives for a Web3 mobile game at Joyglob Sdn Bhd and handled customer operations at TDCX Sdn Bhd and Dbix System Sdn Bhd.

Experience

Work history, roles, and key accomplishments

Current

Senior Event & Marketing Executive

Current

LifeChamp Sdn Bhd

Jan 2025 - Present (1 year 9 months)

Delivered 70+ nationwide investment education programmes, coordinating timelines, registration, communications, vendors, and reporting. Automated workflows with Google Sheets and Apps Script, and produced executive dashboards and engagement reports.

Project Coordination Stakeholder Management Google Sheets Google Apps Script AI assisted Development Zoom Kahoot Event Management Reporting Dashboarding

Community Executive

PEOPLElogy Group Sdn Bhd

May 2024 - Oct 2024 (5 months)

Increased Facebook engagement by 998.5% and Instagram engagement by 11.1% through data-informed content strategy. Generated US$19,000 in event ticket sales and coordinated logistics for regional networking events.

Social Media Strategy Content Strategy Facebook Instagram Email Marketing Event Coordination Data Analysis

Project Development Associate

Joyglob Sdn Bhd

Apr 2023 - Mar 2024 (11 months)

Supported growth initiatives for a Web3 mobile game with 1M+ downloads by engaging influencers and KOLs. Tested gameplay features, provided player support, moderated communities, and performed KYC and fraud-prevention checks.

Influencer Marketing KOL Management Game Testing QA Community Management Discord Telegram KYC Fraud Prevention

Customer Service Associate

TDCX Sdn Bhd

Jan 2022 - Dec 2022 (11 months)

Resolved 30–40 daily technical enquiries for Samsung customers through remote troubleshooting, issue verification, and SLA-based escalation.

Technical Support Troubleshooting Customer Service SLA Management

Data Processing & Customer Operations Officer

Dbix System Sdn Bhd

Jan 2020 - Dec 2022 (2 years 11 months)

Validated 1,000+ customer profiles daily in Amdocs CRM and coordinated task allocation and workflow queues for 30–40 staff while serving as Person-in-Charge.

Data Validation CRM Operations Amdocs CRM Workflow Coordination Team Coordination