Donna Silva

I am a certified medical administrative assistant with extensive experience delivering patient-focused customer service across clinical and insurance settings. I have worked in medical offices and for a major health insurer, handling registrations, verifications, and patient inquiries.

My recent roles include Personal Account Manager at a prosthetics and orthotics provider and a fully remote Customer Service Representative for Highmark BCBS, where I assisted Medicare Advantage members with claims, billing, provider searches, and medication cost questions.

I have strong expertise in insurance prior authorizations, documentation for payers, medical data entry, EHR/EMR systems, and medical scheduling. I consistently prioritize accuracy, timely processing, and clear communication with patients and payers.

I hold CCMA certification and bring years of medical receptionist, medical assistant, and administrative experience focused on improving patient access and resolving insurance-related barriers.