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Nicole Parks

@nicoleparks1

Certified Clinical Medical Assistant at UPMC coordinating prior authorizations and patient access in a specialty practice.

United States

Message

What I'm looking for

I’m seeking a remote role supporting authorization operations, documentation, patient access, or care coordination, where I can apply my clinical knowledge and healthcare administrative experience.

At UPMC, I coordinate clinical and administrative workflows in a specialty practice, including prior authorizations and communication with insurers and clinical staff to support access to ordered services.

I maintain accurate EHR documentation and patient information, and coordinate intake, rooming, procedure preparation, and follow-up communication to support continuity of care.

Previously, at Allegheny Health Network (AHN), I supported physicians and patients in an outpatient setting, handling intake, telephone communications, and coordination of follow-up and appointments.

Across outpatient, skilled nursing, and other healthcare settings, I’ve supported patient care, documentation, and coordination with clinical teams. I’m a Certified Clinical Medical Assistant and Certified Nursing Assistant, with CPR certification.

Experience

Work history, roles, and key accomplishments

Current

Certified Clinical Medical Assistant (CCMA)

Current

UPMC

May 2022 - Present (4 years 6 months)

Coordinate clinical and administrative workflows in a specialty practice, supporting physicians, patients, and daily office operations. Process insurance prior authorizations and maintain accurate EHR documentation.

Prior Authorizations Insurance Verification EHR Documentation Epic Workflows Patient Access Referral Coordination Medical Records Patient Communication Provider coordination Scheduling HIPAA Workflow Coordination Issue Resolution Supply Management

Certified Clinical Medical Assistant (CCMA)

Allegheny Health Network (AHN)

Dec 2017 - May 2022 (4 years 5 months)

Supported physicians and patients in a busy outpatient setting, balancing clinical responsibilities with administrative coordination. Managed patient intake, rooming, and telephone communications.

Patient Intake Rooming Phone Communication Patient Communication Medical Records Supply Management Clinical Documentation Electronic Health Records (EHR)

Certified Nursing Assistant

Concordia at Rebecca Residence

Apr 2015 - Dec 2017 (2 years 8 months)

Documented patient care, condition, vital signs, and changes in status to support accurate records and communication with nursing staff. Supported continuity of care in a skilled nursing environment.

Patient Care Vital Signs Clinical Documentation Patient Communication Nursing Coordination Confidentiality

Medical Assistant – Records

Advanced Pain Medicine

Apr 2015 - Apr 2015 (0 months)

Maintained patient histories and clinical records; supported prescription refill communication, insurance forms, scheduling, check-in, and telephone workflows. Prepared examination rooms and communicated treatment instructions.

Medical Records Forms Scheduling Check in Phone Communication Patient Communication Clinical Documentation

Healthcare Assistant

Gallegher Home Health

Jan 2010 - Dec 2014 (4 years 11 months)

Held roles in residential care, home health, mental health support, emergency medical services, and hospital unit support. Built foundational experience in patient assessment, vital signs, and clinical documentation.

patient assessment Vital Signs Medication Assistance Clinical Documentation Patient Communication Unit Coordination

Healthcare Assistant

UPMC Passavant

Jan 2010 - Dec 2014 (4 years 11 months)

Supported UPMC Passavant unit operations as a nursing assistant/unit clerk, including patient communication, documentation, and coordination with nursing staff.

Nursing Assistant Unit Clerk Patient Communication Documentation Coordination

Healthcare Assistant

Fort Cherry Ambulance

Jan 2010 - Dec 2014 (4 years 11 months)

Served in an EMT-B role providing prehospital patient assessment, emergency response, documentation, and coordination with dispatch and receiving facilities.

EMT B patient assessment Emergency Response Documentation Coordination