Donique Powell
@doniquepowell
I improve VIP guest experiences and streamline customer operations.
JamaicaWhat I'm looking for
I've supported VIP guest experiences and customer operations at Royalton Luxury Resorts, managing personalized Diamond Club services, supervising concierge and butler teams, and resolving complex guest concerns to build satisfaction and loyalty.
At Drax Hall Country Club, I streamline resident communications, maintain accurate records and contracts, and reconcile property billing and petty cash. I also bring remote chat, billing, and technical support experience from Royalton and Teleperformance, with a focus on clear communication, accurate documentation, and efficient service.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Drax Hall Country Club
May 2025 - Present (1 year 6 months)
Streamlined resident inquiry resolution and administrative workflows by managing multi-channel communications, resulting in faster response times. Maintained 100% data accuracy across resident records and contracts, and reconciled property billing and petty cash records with the Property Manager.
Education
Degrees, certifications, and relevant coursework
Beechamville Training Centre
Diploma, Supervisory Management
Completed a Diploma in Supervisory Management, focusing on leadership and operational supervision skills.
HEART NSTA
Certification, Customer Service
Earned a certification as a Customer Service Representative with a focus on administrative assistant duties.
Beechamville Training Centre
Certification, Data Entry
Completed a certification in Data Entry, developing skills in accurate data management and entry.
St. Monica's College
Certification, Front Office Operations
Earned a certification in Front Office Operations and Computer Studies, covering front desk procedures and computer applications.
Availability
Location
JamaicaAuthorized to work in
Job categories
Skills
Interested in hiring Donique?
You can contact Donique and 600K+ other talented remote workers on Himalayas.
Message DoniqueGet matched with your dream remote job
Sign up now and join over 1,000,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
