DKdonig knajian
@donigknajian
Senior Compliance Analyst with expertise in regulatory adherence and risk management.
ArmeniaWhat I'm looking for
I am a dedicated Senior Compliance Analyst with a strong background in regulatory compliance and risk management. Currently, I work at ACX Compliance, where I conduct regular audits and compliance reviews, ensuring that our organization adheres to all regulatory requirements. My role involves analyzing policies and procedures to identify areas for improvement, developing compliance training programs, and collaborating with various departments to foster a culture of compliance.
Previously, I served as a Quality Monitoring Specialist at SOFTCONSTRUCT, where I monitored customer interactions to assess compliance with company policies. I developed quality monitoring frameworks and provided actionable feedback to enhance service delivery. My experience also includes working in retail as a Sales Assistant, where I honed my customer service skills and learned the importance of teamwork and effective communication in achieving sales targets.
Experience
Work history, roles, and key accomplishments
Senior Compliance Analyst
ACX Compliance
Aug 2023 - Present (1 year 9 months)
Conduct audits and compliance reviews to ensure regulatory adherence. Analyze policies for improvement, develop training programs, and monitor legislative changes. Collaborate with departments to foster a compliance culture and prepare reports for management.
Quality Monitoring Specialist
SOFTCONSTRUCT
Jul 2021 - Aug 2023 (2 years 1 month)
Monitor customer interactions to assess compliance with policies and standards. Develop quality frameworks, provide feedback for improvement, and prepare reports on quality metrics. Collaborate with training teams to enhance employee performance.
Sales Assistant/Cashier
Timeless LLC TI’ME Stores
Apr 2019 - Jul 2021 (2 years 3 months)
Provide customer service, assist with product inquiries, and process sales transactions. Maintain store organization and assist in inventory management while handling customer complaints professionally.
Sales Assistant/Cashier
Pull & Bear
Apr 2017 - Mar 2019 (1 year 11 months)
Assist customers with product selection and ensure a positive shopping experience. Operate cash register, process returns, and maintain store displays while collaborating with team members to achieve sales goals.
Education
Degrees, certifications, and relevant coursework
European Regional Educational Academy
Bachelor Degree, Information Technology
2012 - 2017
Completed a Bachelor Degree in Information Technologies, focusing on various aspects of IT including software development, systems analysis, and network management.
Availability
Location
ArmeniaAuthorized to work in
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