Lyusi Sargsyan
@lyusisargsyan
I manage compliant customer onboarding and crypto transaction-monitoring operations.
ArmeniaWhat I'm looking for
I've managed end-to-end customer and client onboarding at Zenvaris Labs, coordinating KYC/KYB verification, escalations, records, and onboarding KPIs.
I work closely with Compliance, AML, Risk, Sales, and Operations teams to resolve onboarding issues and guide clients through the process.
Through self-directed Binance Platform experience, I've monitored digital-asset transactions, payment confirmations, counterparty-risk indicators, user behavior, and transaction documentation for potential fraud and suspicious activity.
Previously at ACX Compliance, I supported clients across email, chat, and phone, resolved account and transaction inquiries, escalated complex cases, and maintained records that supported reporting and process improvement.
Experience
Work history, roles, and key accomplishments
Onboarding Manager
Zenvaris Labs
May 2025 - Jun 2026 (1 year 1 month)
Managed end-to-end customer/client onboarding processes, conducted KYC/KYB verification, and coordinated with Compliance, AML, Risk, Sales, and Operations teams. Resolved onboarding issues, monitored KPIs, and maintained accurate customer records.
Monitored digital-asset transactions, payment confirmations, and counterparty-risk indicators on Binance. Applied AML/KYC, sanctions-risk, P2P controls, and fraud-red-flag awareness in reviewing crypto transactions.
Customer Support Specialist
ACX Compliance
Nov 2021 - Dec 2023 (2 years 1 month)
Provided timely and accurate assistance to clients via email, chat, and phone, ensuring high customer satisfaction. Resolved inquiries related to account issues, transactions, and platform usage, and escalated complex cases to compliance and technical teams.
Education
Degrees, certifications, and relevant coursework
Armenian State University of Economics
Bachelor of Business Management, Business Management
2021 -
Pursuing a Bachelor of Business Management degree at the Armenian State University of Economics, expected to complete in 2026.
Armenian State Financial and Economic College
Diploma, Marketing and Business Management
2018 - 2021
Studied Marketing and Business Management at the Armenian State Financial and Economic College from 2018 to 2021.
Availability
Location
ArmeniaAuthorized to work in
Job categories
Skills
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