Open to opportunities

Syuzanna Ehtibaryan

@syuzannaehtibaryan

Compliance officer specializing in AML, responsible gambling, and regulatory reporting across EU markets.

I’m a compliance professional focused on monitoring and strengthening regulatory compliance, with experience across EU-market requirements. At Soft construct, I develop and enhance procedures, policies, and manuals, run risk-based audits, maintain and update AML/Responsible Gambling/Operational manuals, and review flagged clients to ensure AML and Responsible Gambling compliance.

Previously, I worked as an ACX compliance AML specialist, where I handled crypto currency transaction decision-making, performed onboarding/KYC checks, and prepared reports for suspicious or possible ML activity. Earlier roles in bank card operations strengthened my background in chargebacks, transaction monitoring, and professional reporting, and I continue to build on this with certifications such as ICA (FCR in cryptocurrencies), Chainalysis Reactor, and Advanced Transaction Monitoring (Sumsub).

Experience

Work history, roles, and key accomplishments

Current

Compliance Officer

Current

Soft Construct

Jun 2025 - Present (10 months)

Oversaw regulatory developments for EU markets, identifying vulnerabilities and improving AML and Responsible Gambling policies, procedures, and manuals. Conducted risk-based audits, reviewed flagged clients, prepared compliance assessments/reports, and supported compliance checks for required websites and social media.

Regulatory Compliance AML Suspicious Client Review Regulatory Reporting Compliance Training Social Media Checks

AML Specialist (Crypto)

ACX

Apr 2024 - Apr 2025 (1 year)

Reviewed and decided on cryptocurrency transactions as part of AML controls. Performed KYC/onboarding checks for customers and prepared reporting for suspicious or potentially ML-related activity for further investigation.

KYC ML CTF Investigation Support Customer Due Diligence Alert Review And Escalation

Card Operations Chief Specialist

Anelik Bank Cjsc

May 2017 - Apr 2024 (6 years 11 months)

Handled chargebacks and second presentments across ARCA and international payment systems and monitored potentially fraudulent transactions. Performed system imports, generated Visa settlement reports, and executed related card-operations duties assigned by department management.

Chargebacks Second Presentments ARCA Processing Visa Settlement Reporting International Payments

Card Chargeback Specialist

VTB Bank Armenia

Nov 2012 - May 2017 (4 years 6 months)

Processed chargebacks, second presentments, and reversals in international payment systems while monitoring potentially doubtful or fraudulent transactions. Produced and presented account and processing reports and supported plastic-card troubleshooting in line with bank procedures.

Chargeback Processes Second Presentments Reversal International Payments Transaction Monitoring Report Preparation Card Technical Issue Resolution

Outbound Call Consultant

Orange Armenia C Jsc

Feb 2011 - Oct 2012 (1 year 8 months)

Conducted outbound calls to new subscribers to resolve service issues and contacted internet debtors to identify and resolve problems. Also reached out to customers and companies to inform them about upcoming internet and voice service changes and created call reports.

Outbound Calling Customer Care Call Reporting

Intern - Administrative Support

Eurasia Partnership Foundation

Feb 2011 - Mar 2011 (1 month)

Provided administrative support for upcoming projects, assisting with documentation and related tasks as assigned. Supported day-to-day coordination and general operational needs of the foundation.

Administrative Support document preparation Office Operations Coordination

Teaching Assistant

Expert School (ACNIS)

Sep 2010 - Dec 2010 (3 months)

Organised and supported ACNIS training seminars and workshops focused on writing and research skills. Contributed to objective analysis of topics and helped discuss civic activism and related subjects during sessions.

Academic Writing Support Research Skills Training Student Support