Open to opportunities

kiandra stern

@kiandrastern

Message

Emerging professional in content creation and digital media.

Jamaica

Message

What I'm looking for

I am looking for opportunities that allow me to leverage my skills in storytelling and marketing while contributing to meaningful projects.

I am an emerging professional with a solid academic foundation in History and Journalism, complemented by hands-on experience in content creation, digital media, and community storytelling. My journey has been marked by a passion for connecting Caribbean culture to modern branding through compelling narratives. I have honed my skills in marketing strategy, visual communication, and research, making me a versatile candidate for various roles in the marketing and media landscape.

During my internship with the Jamaica Constabulary Force, I assisted in planning and producing both internal and public-facing campaigns, while also supporting digital content creation and research for official news briefings. My previous roles, including team leader at Bojangles Chicken and Biscuits and teleservices support representative at Conduent, have equipped me with strong leadership and customer service skills. I thrive in collaborative environments and am dedicated to delivering high-quality results.

Experience

Work history, roles, and key accomplishments

Media Intern

Jamaica Constabulary Force

Jul 2024 - Sep 2024 (2 months)

Assisted in planning and producing internal and public-facing campaigns. Supported digital content creation and research for official news briefings.

Content Creation Digital Media Research Campaign Planning Public Relations

Team Leader

Bojangles Chicken and Biscuits

May 2023 - Oct 2023 (5 months)

Managed daily operations and motivated a 10+ member team. Streamlined service workflows, improving customer satisfaction ratings.

Team Leadership Operations Management Customer Service Workflow Optimization Staff Training

Teleservices Support Representative

Conduent

Nov 2022 - Jan 2023 (2 months)

Resolved over 50+ customer issues weekly with professionalism and accuracy. Maintained high customer service scores through effective communication.

Customer Service Communication Skills Problem Solving Data Entry

Sales Representative

Insurance Supermarket

May 2022 - Nov 2022 (6 months)

Surpassed monthly sales targets by up to 15% through strategic client engagement. Educated clients on insurance products tailored to their needs.

Sales Client Engagement Product Knowledge Customer Education

Youth Program Assistant

Social Development Commission (SDC)

Jan 2021 - Dec 2021 (11 months)

Coordinated youth outreach initiatives and supported administrative logistics. Participated in planning and executing community development events.

Outreach Event Planning Administrative Support Community Development Logistics Coordination

Education

Degrees, certifications, and relevant coursework

University of the West Indies, Mona

Bachelor of Arts, History and Journalism

Completed a comprehensive curriculum in History and Journalism, gaining academic training in content creation, digital media, and community storytelling. Developed a strong foundation in marketing strategy, visual communication, and research.