Open to opportunities

Jason Brennan

@jasonbrennan

I lead technical support, incident response, and platform implementations across cloud, networking, and endpoint environments.

France

Message

What I'm looking for

I'm looking for a technical support or IT operations role where I can lead incident response, improve service delivery, mentor teams, and solve complex platform, infrastructure, and customer-facing issues.

I've led customer onboarding and platform implementations for Vee24 LiveHelp, managing JSON configurations, CRM mappings, scheduling logic, and third-party integrations. I act as a senior escalation point for API, JavaScript, CSP/GTM, and embedded-solution issues.

Previously, I led IT operations shifts at Bet365, handling major incidents, business continuity, Citrix Netscalers, Cisco switches, SSL certificates, and team training. I bring hands-on support experience across Windows, macOS, Linux, identity management, networking, and ITIL-aligned service delivery.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Vee24

Jan 2024 - Dec 2025 (1 year 11 months)

Led customer onboarding and platform implementation for Vee24 LiveHelp, managing advanced JSON configurations, CRM mappings, and third-party integrations. Served as senior technical escalation point, coordinating with Engineering on complex platform issues.