Open to opportunities

Dominique Marquez

@dominiquemarquez

Customer service and admissions/insurance-focused professional with 10+ years experience in confidential correspondence and data entry.

United States

Message

What I'm looking for

I’m an adaptable customer service professional with 10+ years of experience in confidential correspondence and data entry, and I want to leverage those strengths to support admissions/insurance and keep accurate, compliant records for your customers.

I bring 10+ years of experience grounded in customer service, confidential correspondence, and accurate data entry. I’m adaptable and mission-focused, and I enjoy turning complex information into clear next steps for the people I support.

Most recently, I’ve worked to verify expenses, update Freshbooks, categorize purchases, and enter purchases into accounting systems. I create and send invoices to contract partners, update paid invoices, and manage the documentation required to keep financial processes moving smoothly.

Earlier roles as an Admissions Coordinator and in patient financial information and benefits built my strengths in screening and assessments, creating detailed profiles, and supporting insurance verification. I also maintained compliance with policies and regulations, handled online inquiries and phone calls, and created and updated reports—skills I carry forward into every customer-focused workflow.

Experience

Work history, roles, and key accomplishments

Admissions Coordinator

New Directions for Women

Mar 2022 - Aug 2022 (5 months)

Screened clients for admission into treatment programs and performed assessments to support the clinical and medical team. Created detailed client profiles, submitted insurance for verification, and helped arrange payment plans when needed.

Assessments Insurance Verification Client Payment Plans Customer Service Document Management

Admissions Coordinator

Hope by the Sea

Oct 2018 - Nov 2019 (1 year 1 month)

Coordinated across departments to support appropriate client care and assisted daily facility operations. Provided administrative support, ensured compliance with policies/procedures and regulations, and coordinated with patient financial information/benefits and call center collections.

Administrative Support Operations Support Compliance Policies Document Dispatch And Collection Form Completion in Operating Platforms Report Preparation

Technician II

Colorado Department of Revenue

Dec 2009 - Oct 2018 (8 years 10 months)

Served as primary customer point of contact and ensured compliance while processing and verifying driver licensing-related activities. Conducted eligibility checks, documentation verification (including SAVE and Social Security verification systems), testing/grade examinations, and handled payments and cash drawer reconciliation.

Customer Service Eligibility Verification Documentation Verification SAV Driver Pointer System Driver License Testing Administration Cash Handling