dominique jackson

Partner with the Head of GI² and four Vice Presidents within Global Product Launch Strategy, coordinating priorities and operational activities across internal teams and external partners in a complex global pharmaceutical environment. Manage competing priorities and cross-functional coordination for senior leadership, supporting preparedness, alignment, and timely execution of strategic meetings

Supported executive leadership and six directors within the Neuroscience Business Unit, coordinating priorities, meetings, interviews, and operational activities across a matrixed pharmaceutical organization. Coordinated business communications, reports, presentations, correspondence, and internal materials supporting cross-functional departmental operations.

Provided administrative and operational support to the Associate Chief and 11 Nursing Directors, coordinating complex schedules, meetings, interviews, and departmental activities. Supported multiple clinical governance committees including Patient Education, Ethics, Nurse Director, Combined Leadership, and Health Inclusion Program committees by preparing agendas, documenting meeting minutes, and c

Supervised shelter operations during assigned shifts, coordinating participant intake, move-ins, and daily activities while supporting case management staff. Responded to participant issues and emergencies while maintaining documentation and ensuring adherence to shelter policies.

Managed front desk operations for corporate leadership, directing communications, greeting visitors including executives and vendors, and coordinating meeting logistics. Supported office operations including mail distribution, courier coordination, supply management, and administrative documentation.

Processed vendor and subcontractor invoices and supported financial documentation for project accounting operations. Assisted with payroll processing, vendor account reconciliation, and front office support.

Reviewed radiology schedules, managed-care requirements, and billing documentation to identify potential claim or reimbursement issues before services were rendered. Assisted patients and clinical staff with billing and reimbursement inquiries, coordinating follow-up to support resolution of access and payment issues.

Processed high-volume referrals, authorizations, and clinical notifications from providers and members to support clinical review and claims processing. Maintained member records and clinical documentation in compliance with HIPAA.

Coordinated patient scheduling, registration, and provider-office workflows for a high-volume sports medicine practice using the Epic electronic medical record system. Maintained accurate patient records and demographic information, supporting efficient clinical workflows while ensuring HIPAA compliance and documentation accuracy.

Coordinated patient registration, insurance verification, and appointment scheduling to support timely access to clinical services. Performed charge entry, billing edits, and reimbursement support within revenue cycle workflows.

Pursuing a Master of Business Administration with an expected completion in May 2026.

Earned a Bachelor of Arts in Sociology from Wheaton College in 2012.

Participated in a study abroad program at the University of Botswana from July to November 2010.