Open to opportunities

Dominik Sagan

@dominiksagan

Message

I lead IT service delivery, application support, and release management for e-commerce platforms.

Poland

Message

What I'm looking for

I'm looking for opportunities to lead IT service delivery, release management, and application support while improving customer satisfaction, KPIs, and e-commerce platform reliability.

I work at Monogo across release management, senior application support, and service delivery for e-commerce systems.

I've supported Magento 2 environments, investigated technical issues, managed incidents and problems, and worked with tools including Jira, ServiceNow, Confluence, Microsoft SQL Server, and Git. I also use KPIs and customer feedback to improve support quality and service delivery.

Before my current roles, I worked as an IT Analyst and E-commerce Support Specialist at Monogo, combining business analysis, data analysis, SQL, technical support, and B2B customer service.

Earlier, I managed e-commerce projects for an online fishing store, covering logistics, sales, marketplace operations, merchandising, and product-image editing.

Experience

Work history, roles, and key accomplishments

Current

Release Manager

Current

Monogo

Apr 2026 - Present (4 months)

Managed release processes and coordinated deployment activities. Utilized Git and semantic release methodologies to ensure smooth software releases.

Git Release Management Semantic Releases

Current

Senior Application Support Specialist

Current

Monogo

Sep 2025 - Present (11 months)

Provided senior-level application support, resolving technical issues and ensuring high customer satisfaction. Leveraged ITIL practices and performance metrics to improve service delivery.

Problem Solving Builder.Io Technical Support Customer Service Performance Metrics ITIL

Current

Service Delivery Manager

Current

Monogo

Feb 2025 - Present (1 year 6 months)

Managed IT service delivery, overseeing project management and team leadership. Focused on problem management and technical support to ensure service excellence.

Interpersonal Skills Zarządzanie usługami IT Technical Support Problem Management Praca Zespołowa

Current

Kierownik projektu e-commerce

Current

Sklep wędkarski

Managed e-commerce projects, overseeing logistics, sales, and customer service. Utilized tools like Photoshop and Microsoft SQL Server to support operations.

Troubleshooting Zarządzanie Logistyką Photoshop Renowacja Zdjęć Microsoft SQL Server Merchandising Customer Satisfaction Obsługa Insert GT(Subiekt Kasiarz Sello)Duch Zespołowy Edycja Zdjęć Attention To Detail Customer Service Obsługa Insert GT Subiekt Kasiarz Sello

E-commerce Support Specialist

Monogo

Apr 2024 - Oct 2025 (1 year 6 months)

Provided e-commerce support, troubleshooting issues and analyzing business requirements. Utilized Magento 2 and JIRA to enhance customer satisfaction and streamline support processes.

Troubleshooting Business Analysis Jira Problem Solving Analytical Skills Interpersonal Skills Customer Satisfaction Attention To Detail Training Problem Management Software support Customer Service Magento

IT Analyst

Monogo

Oct 2021 - May 2024 (2 years 7 months)

Analyzed IT systems and provided technical support, focusing on database management and business analysis. Utilized tools like ServiceNow and SQL to improve operational efficiency.