Dominika Halgasova
@dominikahalgasova
Experienced product manager with a decade in customer service.
SlovakiaWhat I'm looking for
With over 10 years of experience in customer service across Europe and the United States, I have honed my skills in management and training. My journey began in hospitality management, where I developed a strong foundation in customer relations and service excellence. I have worked in various roles, from a Table Games Dealer to a Product Trainer/Manager, showcasing my adaptability and commitment to delivering exceptional service.
My recent experience at Sands Digital Services involved product management, development, and training in the online live dealer casino sector. I have successfully led projects that required meticulous attention to detail and a deep understanding of the i-gaming industry. Currently, I serve as a Platform Account Manager at Synot Games, where I leverage my expertise in CRM tools like Microsoft Dynamics 365 and project management software such as Jira to enhance platform and account management.
Experience
Work history, roles, and key accomplishments
Platform Account Manager
Synot Games
Mar 2024 - Present (1 year 2 months)
Responsible for platform and account management, utilizing CRM tools and project management software to enhance client relationships.
Product Trainer/Manager
Sands Corp.
Jun 2023 - Mar 2024 (9 months)
Managed product training and development for online live dealer casino, focusing on quality assurance and project management.
Table Games Dealer
Resorts World Las Vegas
Jun 2021 - Jun 2023 (2 years)
Served as a Table Games Dealer, delivering high-quality customer service and managing game operations effectively.
Table Games Supervisor
Hooters Casino Las Vegas
Apr 2018 - Jun 2021 (3 years 2 months)
Oversaw table games operations and provided training for new dealers, focusing on customer engagement and operational efficiency.
Table Games Dealer
Cromwell Las Vegas
Oct 2017 - Sep 2018 (11 months)
Provided engaging customer service as a Table Games Dealer, managing game flow and ensuring a positive gaming environment.
Table Games Supervisor / Trainer
Golden Gate Casino
Nov 2015 - Mar 2018 (2 years 4 months)
Supervised table games operations and trained new dealers, ensuring compliance with gaming standards and enhancing customer satisfaction.
Table Games Dealer
Olympic Casino Slovakia
Jun 2013 - Sep 2015 (2 years 3 months)
Worked as a Table Games Dealer, providing excellent customer service and ensuring a smooth gaming experience for patrons.
Education
Degrees, certifications, and relevant coursework
PSProduct School
Micro-Certification, Product Management
2023 -
Completed multiple micro-certifications in product management, focusing on product roadmapping, strategy, and analytics.
CNCollege of Southern Nevada
Associate Degree in Hospitality Management, Hospitality Management
2016 - 2017
Pursued studies in hospitality management, enhancing skills in customer service and operational management.
Professional School of Hotel Services & Traffic
Diploma in Hotel Management, Hotel Management
2013 -
Completed a hotel academy program, gaining knowledge in hotel operations and management.
SHSwiss School of Tourism and Hospitality
Diploma in Hospitality Management, Hospitality Management
2012 -
Studied hospitality management, focusing on the principles and practices essential for success in the hospitality industry.
Tech stack
Software and tools used professionally
Availability
Location
SlovakiaAuthorized to work in
Job categories
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