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@dominicmakau
I am a finance and customer-experience leader driving data-driven process improvements.
I am a finance and customer-experience professional with over five years' experience across banking, operations, and data management. I have delivered measurable results in client acquisition, cross-selling, operational efficiency, and financial forecasting while leading cross-functional teams and implementing workflow automation.
My strengths include advanced Excel, Power BI, and Salesforce to create reports, dashboards, and journey maps that improve customer experience and business outcomes. I hold a BBA (Finance & IT), relevant certifications in banking and analytics, and I pursue continuous learning toward an MSc in Finance to deepen my strategic finance capabilities.
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Work history, roles, and key accomplishments
LVCT Health
Jan 2020 - Present (5 years 10 months)
Managed data governance and compliance for LVCT Health's Kibra programs, improving data quality and ensuring security. Provided operational support for resource planning and performance tracking to inform program decisions.
Degrees, certifications, and relevant coursework
Master of Science in Finance, Finance
Pursuing a Master of Science in Finance with coursework in managerial finance, corporate finance, strategic financial management, and investment analysis; expected completion 2025.
Bachelor of Business Administration, Finance and Information Technology
2016 - 2020
Bachelor of Business Administration (Finance) with IT, covering financial analysis, corporate finance, information systems, and data analytics.
Kenya Certificate of Secondary Education, Secondary Education
2012 - 2015
Completed the Kenya Certificate of Secondary Education at Aquinas High School from 2012 to 2015.
Software and tools used professionally
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