Looking for a job

Domenico Marono

@domenicomarono

Customer Service Representative at Koine Srl, supporting international markets and coordinating cross-border logistics and sales.

Italy

Message

What I'm looking for

I'm seeking roles in Customer Care Export, Event Security, or Hospitality Front Office.

At Koine Srl, I supported customers across Spain, Latin America, the UK, and the USA in Italian, Spanish, and English. I handled complaints, tracked customer satisfaction, and prepared Excel KPI reports while coordinating with logistics and sales teams.

With Key Solution Group, I worked in access control and event security at live events, including Stadio Maradona, and coordinated with police, fire, and medical staff during emergencies. I also supported retail and amusement park security, and served customers in Italian, Spanish, and English at Tuigas Caffè.

Experience

Work history, roles, and key accomplishments

International Customer Service Representative

Koine Srl

Jun 2023 - Jun 2026 (3 years)

Provided IT/ES native and fluent English support for Spain, LatAm, UK, and USA markets. Handled complaints, created Excel KPI reports, and tracked customer satisfaction.

Customer Service Complaint Handling Excel KPI Reporting Salesforce TalkDesk Cross Border Logistics Sales Coordination

Waiter / Server

Tuigas Caffè

Provided table service for 20+ covers, operated POS cashier, and handled customer reception in Italian, Spanish, and English. Managed high-pressure environments and peak hours.

Table Service POS Cashier Customer Reception Italian Spanish English Stress Management

Security Officer - Retail & Amusement Parks

Key Solution Group

Performed loss prevention and retail store surveillance. Managed access control and queue management at amusement parks, including CCTV monitoring and daily reporting.

Loss Prevention Surveillance Access Control Queue Management CCTV Monitoring Reporting

Access Control Officer - Live Events

Key Solution Group

Managed security and access control at Stadio Maradona for major events. Coordinated with police, fire department, and medical staff during emergencies.

Access Control Event Security Emergency Coordination Customer Service Italian Spanish English