Open to opportunities

Dolapo Ajibola

@dolapoajibola

Message

I support customers and automate business workflows using Zoho CRM, Creator, and Flow.

Nigeria

Message

What I'm looking for

I'm looking for a customer support or customer success role where I can use CRM, helpdesk, and workflow tools to resolve customer issues, improve support processes, and build strong customer relationships.

I've supported business process automation at TBO Consulting Group using Zoho Creator, Zoho Flow, and Zoho CRM to manage records, workflows, and operational issues.

I collaborate with stakeholders to gather requirements, document configurations, communicate project updates, and help deliver technology-driven improvements to business operations.

I'm focused on customer support operations, including clear communication, issue escalation, ticket documentation, CRM record management, and timely support across email, chat, and phone channels.

Experience

Work history, roles, and key accomplishments

Application Delivery & Security

Tigerlogic Africa

Worked collaboratively with team members to support day-to-day operations and ensure tasks were completed accurately and efficiently. Responded promptly to requests and maintained clear records of activities.

Collaboration Documentation Task Management Attention To Detail

Solutions Architect Associate

TBO Consulting Group

Supported the implementation of business process automation solutions using Zoho Creator and Zoho Flow. Utilized Zoho CRM to manage customer information and workflow processes.

Zoho Creator Zoho Zoho CRM Business Process Automation Documentation Stakeholder Management problem resolution