Open to opportunities

Doaa Hussein

@doaahussein

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Knowledgeable individual with extensive experience in data entry and customer service.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to utilize my skills in customer service and education while providing opportunities for professional growth.

I am a knowledgeable and driven individual with a wealth of experience in data entry and customer service roles. My journey has taken me through various educational paths, culminating in a Master’s degree in Ethics of Education from the University of Groningen. I am passionate about fostering student engagement and development, as evidenced by my current role as a Student Development Officer at Windsor Forest College, where I lead enrichment activities and mentor student leaders.

Throughout my career, I have consistently demonstrated my commitment to providing excellent customer service, whether working as a Consumer Service Advisor for LEGO or supporting patients during the COVID-19 pandemic. My bilingual abilities in English and Dutch, along with fluency in Arabic, enable me to connect with diverse clientele effectively. I thrive in environments that challenge me to grow and learn, and I am eager to embark on a new opportunity that will shape the future of my career.

Experience

Work history, roles, and key accomplishments

Current

ESOL Teacher

Current

Windsor Forest College’s Group

Sep 2021 - Present (4 years 1 month)

Taught English to speakers of other languages, developing tailored lesson plans and assessing student progress. Created an inclusive classroom environment and integrated cultural awareness into lessons.

Lesson planning Language Development Assessments Classroom Management Communication Skills

Student Development Officer

Windsor Forest College’s Group

Aug 2021 - Aug 2025 (4 years)

Led the planning and execution of enrichment activities to enhance student engagement. Monitored program effectiveness and mentored student leaders. Provided individualized pastoral support and facilitated workshops focused on mental health and personal development.

Mentoring Facilitation Leadership Development Communication Skills Event Planning

Consumer Service Advisor

LEGO Consumer Services

Mar 2021 - Aug 2021 (5 months)

Provided excellent customer service to LEGO customers in the Netherlands and Belgium through phone, email, and webchat. Addressed customer queries while adhering to GDPR guidelines.

Customer Service Communication Skills GDPR Compliance Problem Solving

Customer Service Representative

Sykes

Oct 2020 - Mar 2021 (5 months)

Delivered excellent customer service for the Ascensia Diabetes Care account while working from home. Managed calls, input orders, and liaised with the head office.

Customer Service Order Management Remote Work Communication Skills Problem Solving

Customer Service Advisor

ARVATO BERTELSMANN

Apr 2020 - Jun 2020 (2 months)

Provided customer service for the COVID-19 National Shielding Helpline, assisting patients shielding at home and liaising with health and social care bodies.

Customer Service Communication Skills Problem Solving Team Collaboration

Customer Service Advisor

Zara

Dec 2014 - Feb 2017 (2 years 2 months)

Delivered customer service for Zara, managing inbound and outbound calls, emails, and social media translations for the British and Dutch markets.

Customer Service Social Media Management Outbound Calling Email Support

Retail Assistant

Marks & Spencer

Dec 2012 - Dec 2014 (2 years)

Performed date checking, shelf filling, and customer service at the tills, ensuring adherence to M&S standards and customer needs.

Customer Service Inventory Management Teamwork Communication Skills

Education

Degrees, certifications, and relevant coursework

Trinity College

CertTESOL, Teaching

2023 -

Completed a Level 5 Teaching Certificate (CertTESOL), focusing on teaching English to speakers of other languages.

University of Groningen

MSc, Ethics of Education

2018 - 2020

Completed a Master of Science in Ethics of Education, focusing on the philosophical and ethical dimensions of educational practices and policies.

University of East London

BA (Hons), Education Studies

2015 - 2018

Grade: 2:2

Earned a Bachelor of Arts (Hons) in Education Studies, exploring various aspects of education, including policy, practice, and the role of education in society.