At SalesAutopilot, I owned complex B2B customer issues end-to-end, investigating technical problems and documenting reproduction steps for Engineering. I also established a proactive phone-based Technical Support workflow.
I worked with Engineering to clarify customer issues and improve outcomes, while monitoring platform operations and participating in incident investigations and resolution.
I used Intercom for customer support and communication, and created operational reports and dashboards. I also participated in software testing, feature validation, and documentation updates.
At Magyar Telekom, I managed two retail stores and led a team of six. Earlier, I supported retail operations at Euronics and worked in financial advisory and team leadership roles at Aegon Hungary and OVB Hungary.
