Dmitry Zatsepin
@dmitryzatsepin
I build Bitrix24 CRM, AI, and integration systems that automate operations and accelerate sales teams.
Russian FederationWhat I'm looking for
I've delivered 20+ full-cycle Bitrix24 CRM implementations for manufacturing, construction, wholesale, and service businesses, helping teams of up to 250 employees automate work that previously slowed them down.
I build unified customer workflows across WhatsApp, Telegram, Avito, VoIP, and email. My CRM automations reduced lead response time by 45%, while AI assistants using OpenAI GPT and RAG increased lead-to-meeting conversion by 31%.
As a Lead Bitrix24 Implementation Engineer, I led 15+ enterprise integration and custom-development projects, building PHP modules, REST applications, BPM workflows, BI dashboards, and integrations with 1C:ERP, payroll, inventory, and logistics systems.
Before moving into CRM architecture and automation, I spent 14+ years in B2B sales management. That commercial experience helps me design systems that fit real operational workflows, earn user adoption, and produce measurable results.
Experience
Work history, roles, and key accomplishments
Lead CRM Implementation & Automation Consultant
Private Practice / Independent Consulting
Jan 2024 - Present (2 years 8 months)
Delivered 20+ full-cycle Bitrix24 CRM implementations for clients in manufacturing, construction, wholesale, and services. Engineered omnichannel communication workflows and integrated AI assistants, boosting lead-to-meeting conversion by 31%.
Education
Degrees, certifications, and relevant coursework
Professional Development Programs
Professional Development, Applied AI & Advanced Integration
2023 - 2024
Completed Applied AI & Advanced Integration programs covering Prompt Engineering, RAG Architecture, and LLM API Integration.
Bitrix24 Academy
1C-Bitrix24 Certified Professional, Bitrix24
2021 - 2024
Certified as a 1C-Bitrix24 Professional, including Portal Administrator, On-Premise Developer (PHP), BI Builder Specialist, and Marketplace App Developer.
Institute of International Relations (IIR)
Bachelor Degree, Economics, Finance & Public Relations
2001 - 2005
Bachelor's degree in Economics, Finance & Public Relations from the Institute of International Relations in Yekaterinburg.
Availability
Location
Russian FederationAuthorized to work in
Job categories
Skills
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