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D Jo

@djo1

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I lead HR operations, employee relations, payroll accuracy, and healthcare compliance for 150+ employees.

United Kingdom

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What I'm looking for

I'm looking for an HR role where I can lead employee relations casework, strengthen payroll and compliance processes, and support managers in a regulated, people-focused organisation.

At Little Sisters of the Poor, I lead daily HR operations, employee lifecycle processes, payroll administration, and rostering for more than 150 employees.

I've led 20+ formal investigations each year, including disciplinary, grievance, absence, capability, dismissal, and roster consultation cases. I guide managers on employment law, policy, documentation, risk management, and fair case outcomes.

I implemented BrightHR HRIS processes, completed payroll audits, and introduced accuracy checks that reduced payroll errors by 60%. I also developed an onboarding programme that reduced time-to-productivity by 25% and improved new-hire retention by 15%.

I support CQC audit readiness, Home Office sponsorship, right-to-work checks, and healthcare compliance while collaborating with senior leaders and government bodies. Earlier, at Sutherland Technologies, I combined customer support, workforce coordination, HR administration, KPI reporting, and peer mentoring.

Experience

Work history, roles, and key accomplishments

Current

Human Resources Officer – Payroll and Roster Coordinator

Current

Little Sisters of the Poor

Feb 2023 - Present (3 years 7 months)

Direct daily HR operations and employee lifecycle processes for 150+ staff, including leading formal investigations, managing payroll, and ensuring regulatory compliance. Spearheaded BrightHR HRIS implementation and developed onboarding programs that improved retention and productivity.

HR Operations Employee Relations Investigation Payroll Administration BrightHR Peninsula HR CQC Compliance Home Office Compliance Recruitment Onboarding Workforce Planning Mental Health Awareness

Associate – CS Internet

Sutherland Technologies

Aug 2018 - Oct 2019 (1 year 2 months)

Delivered customer service, technical support, and billing query resolution for AT&T/DirecTV NOW customers, achieving an 85%+ customer satisfaction score. Supported team leadership with KPI tracking, performance reports, and coaching data, and coordinated attendance and break scheduling for a team of 20.

Customer Service Technical Support Billing KPI Tracking Performance Management Microsoft Teams Mentorship Workforce Planning