At CV Cloud Services Private Limited, I supported UK tax operations for its client Tax2U Limited by processing and verifying HMRC tax rebate claims.
I maintained client records, prepared daily reports, and checked team outputs for accuracy and process compliance. I also investigated claims, identified discrepancies, and handled escalations.
I resolved client queries through email, chat, and phone, and supported new team members with training and guidance. My work used Microsoft Excel, Microsoft Office, and basic Tally.
