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Hyma Choudhary Maganti

@hymachoudharymaganti

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Client Service Manager at Capium who supported MTDIT’s rollout to 5,000+ clients.

India

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At Capium, I supported the launch and first-quarter adoption of the MTDIT module for 5,000+ clients. I resolved UK tax-filing queries, helped clients understand application workflows, and supported day-to-day use of Capium 365 and bookkeeping tools.

I identified and reproduced product bugs, then coordinated their resolution while supporting live client issues. I also conducted webinars and product-support sessions to help clients use the platform effectively.

At Copart India Center, I manage insurance cases and coordinate with claims, finance, and vendors to resolve client issues. I maintain SLA and quality standards, and I use AI-assisted workflows with human review to support productivity and client communications.

Experience

Work history, roles, and key accomplishments

Current

Senior Business Process Executive

Current

Copart India Center

Mar 2025 - Present (1 year 7 months)

Manage end-to-end handling of 4,000-4,500 insurance cases monthly, ensuring timely issue resolution and SLA compliance. Reduced average call handling time by 12% while maintaining 98% accuracy.

Insurance Operations SLA Compliance Quality Management Vendor Management Team Engagement Communication Skills

ERC Senior Associate

Amazon

Jan 2020 - Dec 2021 (1 year 11 months)

Handled employee queries via phone and email, ensuring quick resolution and high customer satisfaction. Supported HR operations including payroll coordination and compliance-related activities.

Employee Relations HR Operations Payroll Coordination Communication Skills Customer Service

Senior Tax Associate

Ryan Tax Services India Pvt. Ltd.

Jan 2013 - Dec 2016 (3 years 11 months)

Managed client accounts and resolved discrepancies by coordinating with US tax authorities. Provided timely support and responses to client queries related to tax assessments.

US Property Tax Account Management Tax Assessment MIS Reporting Documentation

Process Associate

BA Continuum India Pvt. Ltd.

Jan 2011 - Dec 2013 (2 years 11 months)

Delivered customer support to US banking clients through voice-based interactions. Resolved customer issues efficiently while ensuring compliance with quality standards.

Banking Operations Customer Support Voice Process Quality Standards SOP Documentation

Client Service Manager

Capium

Supported the launch and first-quarter adoption of the MTDIT module for 5,000+ clients, providing end-to-end client service and resolving tax-filing queries. Conducted webinars and product-support sessions to educate clients on application functionality.