Saurabh Patil
@saurabhpatil2
Customer support specialist specializing in fraud prevention, claims, and compliance for UK and NA.
IndiaWhat I'm looking for
I’m a meticulous customer support specialist focused on safeguarding company assets through fraud prevention, concession/retail claims investigation, and compliance-driven decision making. In my role, I analyze account behavior, validate claim legitimacy, and enforce policies to reduce misuse while ensuring fair and accurate customer outcomes.
Supporting both the UK and NA regions, I also handle order-related concerns (delivery issues, payment discrepancies, refund requests) and business workflows like invoicing and purchase support. I’m comfortable partnering with internal teams for tax compliance work—processing tax exemption requests and managing GST/VAT-related documentation to ensure the right tax application on business orders.
Experience
Work history, roles, and key accomplishments
Investigated UK concession abuse claims by analyzing customer account behavior, validating claim legitimacy, and enforcing policies to reduce fraudulent concessions with fair, accurate outcomes. Supported NA retail and business customers with order, refund, invoicing, and purchase workflow issues, including tax exemption and GST/VAT-related compliance verification.
Education
Degrees, certifications, and relevant coursework
VIMEET, University of Mumbai
Bachelor of Mechanical Engineering, Mechanical Engineering
2016 - 2020
Earned a Bachelor of Mechanical Engineering from VIMEET, University of Mumbai, from 2016 to 2020.
Fr. Conceicao Rodrigues Institute of Technology
Diploma in Fabrication Technology, Fabrication Technology
2011 - 2015
Completed a Diploma in Fabrication Technology at Fr. Conceicao Rodrigues Institute of Technology from 2011 to 2015.
Availability
Location
IndiaAuthorized to work in
Job categories
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