At Cogir Senior Living Briarfield Gardens, I lead day-to-day office administration for a retirement residence and serve as a central contact for residents, families, employees, vendors and regional partners. I sustained meal-service operations during a prolonged culinary leadership vacancy by coordinating coverage for 84 vacant hours in one biweekly period while continuing my office responsibilities.
I also implemented updated front-desk inquiry and sales handoff procedures so calls, tours, pricing requests and follow-up were routed consistently. My work includes payroll inputs, resident billing, financial administration and maintaining confidential, audit-ready records.
At Sienna Senior Living, I managed resident and family administration from move-in through discharge, processed billing and reconciliations, and maintained employee information. At Region of Waterloo Sunnyside Senior Services, I coordinated on-site dental, foot-care and optometry clinics and analyzed monthly incontinence-product use to report inventory needs.
My experience also includes patient-flow coordination at St Mary's General Hospital and clinical dentistry at Imax Dental Clinic. I graduated with Distinction from Conestoga College's Health Care Administration and Service Management program, and bring a clinical background alongside healthcare operations experience.
