At Leaside Village Dental, I managed patient intake, scheduling, follow-up, and insurance claims. I resolved billing discrepancies and helped shorten reimbursement turnaround while maintaining accurate, privacy-aligned patient records.
For my graduate capstone with Waypoint Mental Health Centre, I analyzed operations and budgeting data, and developed recommendations adopted into planning. I also evaluated AI-driven tools for administrative workflows and designed a structured onboarding framework for clinical managers.
As a Research Intern at CIHEC (Centre for Inclusive Health Equity Collaborative), I completed an independent research project on mental health barriers for racialized immigrants and newcomers in Ontario. I synthesized research and policy evidence into recommendations and presented findings to a review panel.
