Open to opportunities

Akhil Mathew

@akhilmathew

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Dynamic Medical Office Administrator skilled in patient care coordination.

Canada

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What I'm looking for

I am looking for a role that allows me to further enhance patient care and collaborate with healthcare professionals in a supportive environment.

I am a dedicated Medical Office Administrator currently working at the Toronto Head and Neck Clinic. My role involves enhancing patient care through meticulous coordination with medical staff and external providers, ensuring that we deliver quality service consistently. I pride myself on my ability to maintain confidentiality while providing exceptional customer service, fostering a welcoming environment for all patients.

In my previous position as a Dental Office Scheduling Assistant at York Street Dental, I honed my skills in organizing patient records and managing appointments efficiently. My experience has equipped me with a strong understanding of electronic medical record software and effective communication techniques, which I utilize to ensure seamless operations within the medical office.

Experience

Work history, roles, and key accomplishments

Current

Medical Office Administrator

Current

Toronto Head and Neck Clinic

Mar 2024 - Present (1 year 4 months)

Maintained quality customer service by responding to inquiries and preventing recurrences. Coordinated with medical staff to ensure high quality of care and adherence to healthcare standards. Trained candidates to establish productive medical office team.

Customer Service Healthcare Coordination Database Management

Dental Office Scheduling Assistant

York Street Dental

Nov 2023 - Present (1 year 8 months)

Organized patient records, ensuring confidentiality and easy access. Scheduled patient appointments and managed doctor's calendar efficiently. Handled incoming calls and emails, providing prompt responses to inquiries.

Appointment Management Calendar Management Communication

Education

Degrees, certifications, and relevant coursework

Indian Computer Education Society

Diploma, Computer Application

Obtained a diploma in computer application, developing essential skills in computer operations and software applications.

Academy of Learning Career College

Medical Office Administration, Medical Office Administration

Completed a program focused on medical office administration, gaining skills in electronic medical record software and effective communication relevant to healthcare settings.