Divya Parchwani
@divyaparchwani
I manage global client relationships, improve SLA performance, and drive service delivery.
IndiaWhat I'm looking for
I've managed end-to-end coordination for global clients at Ossisto Technologies, serving as the primary point of contact for project updates, requirements, timelines, and service delivery.
I translate client needs into clear internal deliverables, proactively resolve issues, maintain SLA adherence, and identify opportunities for service expansion and retention. My work has earned me Employee of the Month twice and Rising Star of the Year recognition.
Previously at Hi-Tech Digital Solutions, I improved team SLA performance from 82% to 98%, coordinated work across a 15-member team, and performed quality audits to improve output consistency.
Experience
Work history, roles, and key accomplishments
Client Service Executive
Ossisto Technologies
Nov 2024 - Mar 2026 (1 year 4 months)
Managed end-to-end client coordination for international clients, ensuring consistent service delivery and reducing escalations. Conducted regular check-ins, led requirement gathering, and collaborated cross-functionally to maintain SLA adherence and support account growth.
Education
Degrees, certifications, and relevant coursework
Maharaja Ganga Singh University
Bachelor of Business Administration, Business Administration
Pursued a Bachelor of Business Administration degree at MDS University.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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