At IN Technologies (BPO), I work as a Sales Advisor on an outbound process, selling on behalf of partner brands to international clients. I handle B2B and B2C conversations, including with US-based clientele.
I make an average of 200 outbound calls daily and consistently convert 3–4 sales per day while meeting assigned targets. I also support consultative selling, upselling, and cross-selling across brand accounts.
Previously, at CogentHubCX.AI, I handled inbound UK telecom calls about SIM plans, handsets, upgrades, and add-on services. I maintained CRM records and customer lifecycle tracking, and assisted with billing queries and escalations.
At Katashi International Pvt. Ltd., I managed customer reviews and social media engagement across brand platforms, responding to complaints and feedback. In earlier roles, I supported premium retail sales at Randstad India and handled customer queries, SLA compliance, and escalations at Vook Tech – Software India Pvt. Ltd.
