Open to opportunities

Meghna Rai

@meghnarai

Project Coordinator at Telus International who improves workflows and protects stakeholder experience through KPI tracking.

India

Message

What I'm looking for

I'm looking to move into customer experience leadership, where I can use relationship management, data-driven problem solving, and process ownership to improve customer satisfaction and retention.

At Telus International, I serve as the primary point of contact between internal teams and stakeholders, resolving issues and aligning on requirements to keep projects on track. I use KPI tracking to flag risks early and share data-driven status reports with senior management.

I’ve streamlined internal workflows and analyzed project data to identify recurring bottlenecks and improve execution speed. I also developed detailed project plans and managed resource allocation to maintain adherence to critical deadlines.

At United Language Group, I connected project managers with external vendors and supported smooth handoffs. I also upheld documentation and quality standards through regular project-file reviews and audits.

My earlier work spans project coordination, student support, and HR. Across those roles, I built project tracking systems, supported students with tailored guidance, and used interviews and surveys to surface pain points and recommend improvements.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

Telus International

Aug 2022 - Present (4 years 3 months)

Acted as the primary point of contact between internal teams and stakeholders, resolving issues and aligning on requirements. Delivered data-driven status reports to senior management and streamlined workflows to boost productivity.

Stakeholder Engagement KPI Tracking Process Improvement Project Planning Resource Allocation Data Analysis Reporting Excel Google Sheets

Project Coordinator

United Language Group

Feb 2022 - Jul 2022 (5 months)

Served as the communication link between project managers and external vendors, ensuring seamless continuity and smooth handoffs. Upheld rigorous documentation and quality standards through regular reviews and audits.

Vendor Management Communication Skills Documentation Quality Assurance Audit

Teacher and Counsellor

Vidya NGO

Apr 2019 - Oct 2020 (1 year 6 months)

Provided personalized one-on-one support to students with diverse needs, building trust and tailoring guidance. Designed instructional strategies that improved engagement and satisfaction.

Personalized Support Instructional Design Engagement Counselling

Project Coordinator

Tridat Technologies

Nov 2017 - Apr 2019 (1 year 5 months)

Built project tracking systems and quality performance metrics to monitor health and catch issues early. Partnered with internal teams to troubleshoot execution hurdles and ensure on-time delivery.

Project Tracking Quality Metrics Troubleshooting Collaboration

HR Executive

Spectrum Diverse Services

Nov 2016 - Oct 2017 (11 months)

Conducted exit interviews and internal surveys to surface pain points and recommend improvements. Administered HR databases and employee records, ensuring data integrity.

Exit Interviews Survey HR Database Data Integrity