Divine TAMBA
@divinetamba
Senior Customer Success Manager driving adoption, retention, and revenue expansion for enterprise SaaS customers.
PortugalWhat I'm looking for
I am a Senior Customer Success Manager with extensive experience managing enterprise SaaS portfolios, building executive relationships, and translating platform capabilities into measurable customer value. I have driven retention and expansion across strategic accounts, designed repeatable enablement programs, and partnered with Product and Engineering to resolve complex challenges.
I have consulted on large-scale executive programs and transformation initiatives for major enterprise clients and launched entrepreneurial projects focused on community and event production. I combine a data-driven approach to customer health and adoption with strong cross-functional leadership to accelerate time-to-value and sustainable growth.
Experience
Work history, roles, and key accomplishments
Customer Success Operations Advisor
Side Advisory Project
Jan 2026 - Present (5 months)
Advising an early-stage founder on customer success strategy, operational structure and execution priorities, building a short-term roadmap to support scalable growth.
Co-Founder & Producer
Her& B
Jan 2025 - Present (1 year 5 months)
Founded a femme-led nightlife brand, developing brand identity, partnerships and event production to grow audience engagement and deliver curated R&B events across Lisbon.
Managed a €3M ARR portfolio of strategic retail and beauty accounts across Europe, driving adoption, retention and expansion through governance, enablement programs and executive QBRs.
Merchandise Planner
Les Georgettes
Apr 2023 - Apr 2024 (1 year)
Managed open-to-buy analysis and supply planning to optimize inventory and assortments across retail, wholesale and ecommerce, delivering recommendations to improve sales and margin.
Senior Program Manager
Talentis
Mar 2022 - Apr 2023 (1 year 1 month)
Led end-to-end delivery of executive programs and transformation initiatives for enterprise clients, designing roadmaps, facilitating executive workshops and coordinating cross-functional contributors.
Education
Degrees, certifications, and relevant coursework
University of Orléans
Master's Degree, Foreign Languages, Business & International Trade
Master's degree in Foreign Languages, Business & International Trade with focus on international business communication and trade practices.
University of Orléans
Bachelor's Degree, Foreign Languages
Bachelor's degree in Foreign Languages with emphasis on language proficiency and cross-cultural communication.
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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