Divina Angela Lagdan

Provided in-depth operational support and claims administration for Australian business insurance, ensuring accuracy and compliance with policy terms. Collaborated with internal teams and assisted customers via phone and email, managing cancellations and payments.

Updated and created detailed client information using Salesforce for commercial auto insurance. Interacted with clients to ensure satisfaction and qualified inbound leads based on set criteria.

Maintained a positive and professional attitude while acknowledging and resolving customer complaints for an automotive account. Provided accurate and complete information using appropriate tools, ensuring customer satisfaction.

Handled inbound and outbound calls from potential, existing, and former customers for satellite radio services. Analyzed customer feedback to ensure retention and provided excellent customer service to build positive relationships.

Performed general office tasks including bookkeeping, filing, and record management within the sales department. Liaised with lawyers, developers, and bankers on behalf of clients and prepared marketing materials for project launches.

Provided comprehensive secretarial support, managing administrative tasks and ensuring efficient office operations. Handled correspondence, organized documents, and assisted with general office duties.

Managed and maintained computer systems, ensuring smooth operation and providing technical support to users. Performed system installations, configurations, and troubleshooting to optimize performance.

Completed undergraduate studies in Computer Science. Focused on fundamental concepts and principles within the field.