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Dipan User

@dipanuser

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IT Associate with expertise in server management and technical support.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and challenges in IT management.

I am an IT Associate with a strong background in managing servers and providing technical support in healthcare environments. Currently, I work at Manipal Hospitals in Siliguri, where I oversee the management of critical systems such as HMIS and RODC servers. My role involves configuring desktops and laptops, training users on hospital software, and ensuring the smooth operation of CCTV systems.

Previously, I served as an IT Helpdesk Engineer at Microsense Networks Pvt. Ltd., where I managed server operations and network configurations for a hotel. My experience also includes working as an IT Supervisor, where I ensured the seamless conduction of examinations and managed IT-related issues at various venues. I am dedicated to resolving technical challenges and improving operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

IT Associate

Current

Manipal Hospitals

Feb 2023 - Present (2 years 4 months)

Responsible for managing servers, configuring desktops and laptops, training users on hospital software, and maintaining CCTV systems. Resolves software and hardware issues while maintaining official documentation.

User Training Documentation

IT Helpdesk Engineer

Microsense Networks Pvt. Ltd.

Mar 2022 - Jan 2023 (10 months)

Managed main and interface servers at the hotel, provided remote solutions, and handled network management to prevent IP conflicts. Responsible for regular backups and managing computer peripherals.

Network Management Backup Solutions Ticketing Systems

IT Supervisor

NSEIT Limited

Jul 2021 - Jan 2022 (6 months)

Oversaw IT-related issues at examination venues, managed server and client systems, and ensured smooth conduction of examinations while handling official paperwork.

IT Management Documentation

Technical Trainer

Jetking

Jun 2020 - Jun 2021 (1 year)

Guided and trained students in their curriculum, managed computer systems and networks at the learning center, and resolved hardware and software issues.

Training Curriculum Development Network Management

Education

Degrees, certifications, and relevant coursework

Jetking Learning Center

Diploma, Network Administration

2019 - 2020

Grade: 70%

Completed a Diploma in Network Administration, covering technical subjects such as Operating Systems, CCNA, RedHat Linux, and Networking Essentials, along with non-technical subjects like English and Personal Development.