At ARRISE (Pragmatic Play Live Studio), I deliver real-time communication with Spanish-speaking customers and maintain a high-quality experience while following operational procedures and quality standards.
At Secret Romanza, I managed daily retail store operations, inventory, and merchandise organization. I also handled POS transactions, customer complaints, and warranty requests while providing personalized service.
Earlier at Secret Romanza, I advised customers on suitable products and used consultative sales to close sales. At BOLD, I contacted businesses by phone to present financial solutions and services, and supported customer onboarding and product deliveries.
I’ve also served customers in a fast-paced restaurant environment at Sandwicheros Zipaquirá. I’m studying for a Bachelor's Degree in Music Production at Universidad Nacional Abierta y a Distancia (UNAD), and have completed courses in English and digital marketing.
