At Electivio AG, I advised people considering hair transplants by phone, chat, and WhatsApp. I prepared offers, completed bookings, and organized patient journeys and follow-up care.
As a Practice Administrator II at Baylor Scott & White Health, I led three outpatient clinics serving seven physicians and more than 50 staff. I improved operational efficiency by 30% through KPI-based processes and served as a central contact for patient concerns.
Earlier, I managed clinic operations at NOAH and AdvantageCare Physicians. At NOAH, I increased revenue capture by 15% through more precise data collection and controls; at AdvantageCare Physicians, I introduced KPI-based systems to improve patient satisfaction.
