Lejla Mukladzija

Managed multi-brand social media channels for L'Oréal DACH, executed risk and crisis management, and utilized Salesforce and Sprinklr for omnichannel customer service. Developed custom AI Companions to improve response efficiency and workflow automation.

Assisted editorial and production teams during live broadcasts, coordinated real-time listener interactions, and co-managed digital communication channels including Instagram, WhatsApp, and the 1LIVE App.

Executed real-time risk management by monitoring listener responses and social media messages during live broadcasts, and handled multi-channel customer inquiries with strong communication skills.

Managed end-to-end multimedia content creation for social media channels, co-organized entrepreneurship simulation projects, and conducted online training sessions for students and educators.

Coordinated incoming goods, supported inventory management, and assisted with shelf stocking and general store logistics.

Provided customer service on the sales floor, managed point-of-sale operations, and ensured proper product presentation and stock replenishment.

Managed cash register transactions, assisted customers with inquiries, and maintained a clean and organized shopping environment.

Served customers and handled cash payments in a high-traffic environment, prepared food items, and maintained strict hygiene standards.

Prepared large-scale mailings, operated folding/inserting machinery, and supported quality control for direct marketing campaigns.

Supported educators in daily activities and supervised children's play and learning.

Gained initial insights into corporate workflows and industrial processes.

Pursued a Bachelor of Arts in Journalism from 2023 to 2025.

Completed high school graduation (Fachhochschulreife) from 2010 to 2019.

Attended primary school from 2006 to 2010.