Adna Đutović

@adnautovi

Message

Bachelor of Italian Language and Literature with project management skills.

Bosnia and Herzegovina

Message

What I'm looking for

I am looking for a role that fosters growth, teamwork, and project management opportunities.

I am a Bachelor of Italian Language and Literature student at the University of Sarajevo, with a strong commitment to continuous professional and personal growth. My experience includes working in dynamic organizations where I have honed my soft skills and organizational capacities. I am also a Certified Associate in Project Management (CAPM)®, which has equipped me with the necessary skills to manage projects effectively.

Throughout my academic journey, I have gained valuable experience in client communication, administration, and event organization. My role at the Psychological Counseling Center involved operating Neurofeedback devices, managing schedules, and coordinating workshops. I am passionate about leveraging my skills in a collaborative environment where I can contribute to team success and further develop my expertise.

Experience

Work history, roles, and key accomplishments

Call Centre Operator

Kantar

Jan 2020 - Present (5 years 5 months)

Operated as a call centre agent, conducting market research and probing. Performed phone polling and customer satisfaction surveys, providing essential customer support.

Market Research Phone Polling Customer Satisfaction Customer Support

Administrative & Operations Coordinator

Psychopractice Psychological Counseling Center

Jan 2018 - Present (7 years 5 months)

Managed administrative tasks including scheduling and client communication. Coordinated workshops, events, and meetings, ensuring smooth operational flow and client satisfaction.

Neurofeedback Device Operation Client Communication Scheduling

Event Coordinator & Customer Service

Cinema City

Jan 2018 - Present (7 years 5 months)

Managed box office ticketing and organized birthday parties and special events. Provided guidance and communication to visitors, ensuring a positive experience.

Visitor Communication Ticketing

Education

Degrees, certifications, and relevant coursework

Faculty of Philosophy, University of Sarajevo

Bachelor of Italian Language and Literature, Italian Language and Literature

Studied Italian Language and Literature, gaining a comprehensive understanding of linguistic structures and literary works. Developed strong communication and analytical skills through coursework and academic projects.

First Gymnasium, Sarajevo

Social Science Track, Social Science

Completed the Social Science Track, focusing on foundational concepts within social studies. Developed critical thinking and research skills through various academic disciplines.